HotelmanagerMarcusWinterisawaitinganimportantvisitortotheEmiratesPalaceHotel.Hislongtimefriend–therepresentativeofabigtouroperator–shouldbearrivingsoontoinspectthehotel.Butinsteadofhisfriend,it’sanewinspectorthatcomes–SarahRiems,whoseideasconcerningtheneedsofhotelguestsgreatlydifferfromthoseofMarcus.TryingtoimpressSarahwiththedistinctiveflairofhishotel,Marcusmakesagrandpresentation,emphasizingthespectacularregionalcuisineandeventakingtheinspectoronseveraltripsintothebreathtakingdesert.Still,itlookslikeahardsell…Atthesametime,Anna,thehotel’sdecorator,excitedlyawaitsthearrivalofvisitorsofherownherpenpalMaxandhisfriendHolger.AlthoughMaxandAnnahaveonlyoncebrieflymet,hisextremelyromanticlettershavefilledherheartwithpassion.Onceherguestsaresettledinthehotelthough,itbecomesquicklyobvioustoAnnathattheMaxwhohadinspiredsuchaloveinherthroughhislettersismuchdifferentthantheoneshenowseesbeforeher.It’stheartisticHolgerwhoispresentlystirringherdesire,whichleadstoagrowingrivalrybetweenthetwomenthatstrainstheirfriendship.Meanwhile,thesinglemotherRenateandhersonTobiashavetraveledtothehotelforadreamholiday.Soon,Renate’srealreasonforthetriptoDubaisurfacesshewantsTobiastobecomeacquaintedwithhisfather,whooperatesboattoursforthehotelguests–andwhodoesn’tevenknowhissonexists…